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Privacy Policy

Last updated: March 14, 2026

1. Information We Collect

When you submit a quote request or contact form, we collect the following personal information:

  • Full name
  • Phone number
  • Email address
  • Street address and ZIP code
  • Project details (type, scope, budget range, timeline, square footage)

We may also collect technical data such as your IP address, browser type, and device information when you visit our website, through cookies and similar technologies.

2. How We Use Your Information

We use your personal information to:

  • Match you with licensed, insured contractors in your area
  • Send project updates, quotes, and follow-up communications via phone, email, or SMS
  • Generate estimated project costs using AI-assisted analysis
  • Improve our matching algorithm and service quality
  • Respond to your inquiries and support requests
  • Comply with legal obligations

3. Sharing with Contractors

When you submit a quote request, we share your project details and contact information with up to three vetted contractor partners in your area. This sharing is strictly limited to the purpose of providing renovation estimates and project follow-up. Contractors in our network agree to use your information only for the services you requested.

4. Third-Party Services

We may use the following third-party services:

  • Twilio — for SMS and voice communications
  • Resend — for transactional email delivery
  • Stripe — for payment processing (contractor fees only)
  • Anthropic (Claude AI) — for AI-assisted cost estimation

Each third-party processor handles data in accordance with their own privacy policies and is contractually obligated to protect your information.

5. Cookies & Analytics

Our website uses essential cookies to maintain site functionality. We do not use third-party advertising trackers. Analytics data is collected in aggregate form to improve the user experience and is not tied to personally identifiable information.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Quote request data is retained for up to 24 months after submission. You may request earlier deletion at any time.

7. Your Rights

You have the right to:

  • Access — Request a copy of the personal data we hold about you
  • Correction — Ask us to correct inaccurate or incomplete data
  • Deletion — Request that we delete your personal data
  • Opt-out — Unsubscribe from marketing communications at any time
  • Withdraw consent — Revoke your TCPA consent for calls and texts

To exercise any of these rights, contact us at support@reno.digupdog.com or through our contact page. We will respond within 30 days.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us: